- Shipping & Returns
Shipping & Returns
Free US Shipping - We now offer free standard shipping on all US orders! Please allow 1-2 business days for processing. Once they are processed they will reach their destination in 5-7 business days. Please note delays due to UPS/USPS exceptions and weather related delays are beyond our control.
Free Local Pickup - We offer free local pickup at our warehouse location in Franklin, Indiana. All orders placed by 2pm est. are ready same day. We will give you a call when your order is ready to be picked up. Our pickup hours are Monday-Friday 11:00am-4:30 pm. 900 Arvin Drive Suite B, Franklin IN 46131.
3 Business Days - $8.95. Orders are shipped using UPS and USPS and typically ship out within 1-2 business days. Once they are processed they will reach their destination within 3 business days. Please note delays due to UPS/USPS exceptions and weather related delays are beyond our control.
2 Business Days - $17.95. Orders placed by 2pm est will ship out the same business day and you will receive your order within 2 business days. Please note delays due to UPS/USPS exceptions and weather related delays are beyond our control.
Next Day Shipping - $34.95. Orders placed by 1pm will ship out the same day and you will receive them the next business day. Orders placed after 1pm will ship out the next business day. Please note delays due to UPS/USPS exceptions and weather related delays are beyond our control.
Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable.
Canada- $19 Flat Rate.
All other countries cost and delivery time varies by destination.
Duty and tax fees are paid by the customer at the time of delivery.
*Returns are for Store Credit Only! No refunds will be issued.
*All returns/exchanges must be done within 20 days from original order date.
*Orders placed from November 15th - December 25th have until January 20th 2017 (delivered in warehouse) to return/exchange their orders. Shipping charges are not refundable. *UPDATED HOLIDAY RETURN POLICY*
* Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
* Sale items, flash sale items, accessories and intimates are FINAL SALE and may not be returned. NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks.
*Shoes must be returned in their original box and placed inside an additional protective shipping safe box to be eligible for return. If there is any damage to the shoebox, your return will not be accepted.
* Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org or 317-888-8259 for assistance.
* Items not meeting the above guidelines will be returned to you at your expense, after 30 days all unreturnable merchandise will be donated.
*If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. We will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
EASY RETURN LABEL
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. Please be aware that $6.95 will be deducted from your store credit if you choose to use our Easy Return Label method.
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
3. Click the Return Label link below and fill out the required fields. Print the return label and schedule a pick-up, or take to the nearest UPS shipping location.
If you chose not to use the provided Easy Return Label option, you may mail your return to:
900 Arvin Drive Suite B
Franklin, IN 46131
*We recommend noting your tracking information to ensure delivery.*
Please allow 4-6 business days for processing once your return is received. A confirmation email will be sent once the credit is available.
Click the link below to create a UPS return label. Please be aware that $6.95 will be deducted from your store credit if you choose to use our Easy Return Label method.