Welcome to Magnolia Boutique’s Shipping & Returns FAQ page. We’re covering our most-asked questions related to shipping, returns, and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at email@example.com or call us at 317-888-8259 for immediate assistance.
What are your shipping options?
We have 5 domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For boutique customers in the Franklin, Indiana area, we do offer free local pickup. Read below for more instructions on how to select the right shipping for you!
Free US Shipping - Our boutique offers free shipping on all US orders! Just please give us 1-2 business days to process your order. Once your order is processed, it should be to you in 5-7 business days.
Free Local Pickup - We offer free local pickup at our warehouse location in Franklin, Indiana. If you place your order before 2pm EST, it will be ready that same day.Once your order is ready, we’ll give you a call. Our pickup hours are Monday-Friday 8:30am-5:00pm, at 2850 Graham Rd, Franklin IN, 46131.
3 Business Days - $9.95 - We ship using UPS and USPS and can typically get your orders out in just 1-2 business days. After that processing period, you’ll have your order within 3 business days.
2 Business Days - $18.95 - Place your order by 2pm EST, and we’ll ship it out the same business day. You will receive your order in just 2 business days. Please keep in mind that weather delays, and delays due to UPS/USPS exceptions, are outside our control.
Next Day Shipping - $36.95 - Place your order by 2pm, and we can ship it out that same day. It will be at your door the next business day. Orders placed after 2pm will ship out the next business day and arrive the following business day. Our business days are Monday-Friday, and weekends and holidays are not included in these delivery times. Shipping charges are nonrefundable.
There may be additional delays due to weather and USPS/UPS exceptions that are beyond our control.
Lost Packages- If your package is lost, stolen or mis-delivered we will open an investigation with the shipping carrier. Please note this may take up to 2 weeks.
Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.
It is the customer's responsibility to ensure the correct shipping address is correct. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address. Please make sure all shipping info is correct before placing your order.
Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control.
What are your International Shipping rates?
We LOVE our international boutique customers! For shipping to Canada, we have a flat shipping rate of $19 per order. For all other international countries, the cost and delivery time varies by the final shipping destination.
Please note, the customer pays duty and tax fees at the time of delivery. Our boutique offers free shipping to U.S. addresses only.
We are not responsible for any lost or stolen packages if and when delivery has been confirmed.
When will my order ship?
Most orders ship the next business day after the order has been placed! We’ll email you the tracking information as soon as your order ships. We do offer expedited shipping options if you’re shopping in a hurry. For free shipping from our boutique, processing may take up to two business days.
What is your Return Policy?
At Magnolia Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns, and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only! No refunds will be issued.
- Free prepaid return labels are generated below for US orders only.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
- All returns/exchanges must be done within 20 days of order receipt.
- Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks.
- Shoes must be returned in their original box or bag provided, and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org or 317-888-8259 for assistance.
- Swimwear is eligible for a return only if the hygienic liner is still attached.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at email@example.com.
When will my return be processed?
Returns are processed within 5-7 business days of our receiving them. Please record your tracking information to see when it arrives.
We recommend using the free pre-paid return label included in your order. If you have misplaced your return label or did not receive one, please email firstname.lastname@example.org. We will send a confirmation email when your store credit is available.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
3. CLICK HERE to process your return and print your FREE pre-paid shipping label. Just select the products you wish to return and tell us why you are returning them. PLEASE NOTE: ORDERS PLACED PRIOR TO MARCH 13th, 2019 WILL NOT BE ABLE TO USE THIS LINK, PLEASE USE THE LABEL INCLUDED IN YOUR PACKAGE OR EMAIL: SALES@MAGNOLIACLOTHING.COM FOR A NEW ONE.
If you chose not to use the provided Return Label option, you may mail your return to:
2850 Graham Rd
Franklin, IN 46131
*We recommend recording your tracking information to ensure delivery.*
Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 20 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale, and are not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your return back. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at email@example.com.