Welcome to Magnolia Boutique’s Shipping & Returns FAQ page. We’re covering our most-asked questions related to shipping, returns, and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at email@example.com or call us at 317-888-8259 for immediate assistance.
Along with weather delays out of our control, many businesses are still understaffed, which could affect shipping and transit times. We'll continue to strive to get our amazing customers their orders as quickly as possible!! You have our word!
What are your shipping options?
We have 4 domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For boutique customers in the Franklin, Indiana area, we do offer free local pickup. Read below for more instructions on how to select the right shipping for you!
Free US Shipping - Our boutique offers free shipping on all US orders! Just please give us 1-2 business days to process your order. Once your order is processed, it will arrive in 3-5 business days.
Free Local Pickup - We offer free local pickup at our warehouse location in Franklin, IN. If you place your order before 2pm EST, it will be ready that same day! Once your order is ready, you'll be notified via email. Our pickup hours are Monday-Friday 8:30am-5pm. Our physical address is 2850 Graham Road Franklin, IN 46131. We're back and ready to serve our local peeps! *Customers who haven't picked up their order within 30 days will be sent an email reminder. If order isn't picked up 30 days after the reminder, the item(s) will be restocked or donated. Be sure to check your spam folder!
2 Business Days - $19.95 - Place your order by 2pm EST, and we’ll ship it out the same business day. You will receive your order in just 2 business days (excluding the order date). Expedited orders cannot ship to a PO Box.
Next Day Shipping:
US - $36.95 / IL, KY, OH - $24.95 / IN - $18.95 - Place your order by 2pm, and we can ship it out that same day! It will be at your door the next business day. Orders placed after 2pm will ship out the next business day and arrive the following business day. Our business days are Monday-Friday, and weekends and holidays are not included in these delivery times. We cannot guarantee overnight to Hawaii and Alaska....however, we'll do our best! Expedited orders cannot ship to a PO Box.
*Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control. Shipping charges are non-refundable.
Pre-Order Items -These items will be shipped as soon as they arrive to our warehouse. If an order is placed with items that are both in-stock AND pre-order items, we will ship the items in stock out ASAP, then ship your pre-ordered item when it's received. If expedited shipping was purchased for your order that included both items in stock and pre-ordered items, we will expedite what is currently in stock, then use free standard shipping for the item(s) pre-ordered when they arrive to our warehouse.
International Shipping rates?
We LOVE our international boutique customers! For shipping to Canada, we have a flat shipping rate of $18.95 per order. For all other international countries, the cost and delivery time varies by the final shipping destination. For most European countries, as well as Australia and New Zealand, we now have a flat rate of $49 per order.
Please note, the customer pays duty and tax fees at the time of delivery. Our boutique offers free shipping to U.S. addresses only.
When will my order ship?
Most orders ship the next business day after the order has been placed! We do offer expedited shipping options if you’re shopping in a hurry. However, for free shipping from our boutique, processing may take up to two business days.
What if my package was lost or stolen?
If your package is lost or stolen, we will open an investigation with the shipping carrier. If Route protection was purchased, all claims can be filed through the Route App. Please note this may take up to 7-10 business days. Either way, let us know ASAP.
Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.
It is the customer's responsibility to ensure the correct shipping address is entered. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered, or if a package is shipped back to us due to an incorrect or undeliverable address. We reserve the right to charge a flat $5.95 fee if under 1lb, or $8.95 if over 1lb to re-ship the order to the correct address.
Any order over $500 will be insured by Magnolia Boutique, and will require a signature upon delivery. This is simply a safeguard against theft or damage.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at firstname.lastname@example.org.